Privacy Policy

1. Information We Collect

Account Information: When you create an account, we collect your phone number for verification purposes. You may optionally provide your name, profile photo, bio, and city.

Listing Information: When you post an ad, we collect the listing title, description, price, category, location, and photos you upload.

Usage Data: We collect information about how you interact with our platform, including pages visited, searches performed, and features used.

Device Information: We may collect device type, operating system, browser type, and IP address for security and analytics purposes.

2. How We Use Your Information

• To provide, maintain, and improve our marketplace services
• To verify your identity and prevent fraud
• To facilitate communication between buyers and sellers
• To send important service notifications (OTP codes, transaction updates)
• To personalize your experience and show relevant listings
• To process payments through our payment partners (Chapa, Telebirr)
• To enforce our Terms of Service and protect our community

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• With other users: Your public profile, listings, and reviews are visible to other users
• With service providers: Payment processors (Chapa), SMS providers (AfroMessage), and cloud services (Cloudinary) that help us operate
• For legal compliance: When required by Ethiopian law or to protect our rights and safety

4. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure token-based authentication. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your account data as long as your account is active. Listing data is retained for 30 days after expiration. You may request account deletion by contacting support@kuralew.et.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information at any time from your account settings. To request data deletion, contact us at support@kuralew.et.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the platform or via SMS.

8. Contact Us

For privacy-related questions: support@kuralew.et